good 11bet's Privacy Policy

1. Introduction and Scope

good 11bet (referred to hereinafter as "the Platform", "we", or "us") places the highest importance on the privacy of its users' personal information. This privacy policy applies to good 11bet's website, mobile application, and all related services.

This policy describes what types of information we collect when you use good 11bet's services, how we use that information, and what steps we take to protect your privacy.

By starting to use good 11bet's services, you are considered to have accepted the terms of this privacy policy. We recommend reading our full Terms and Conditions, which clearly set out other obligations regarding use of the services.

2. Types of Information Collected

good 11bet may collect the following types of personal information:

2.1 Identity Information

• Full name and National ID (NID) details
• Date of birth (for age verification)
• Email address and mobile number
• User's chosen username

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history and amounts
• Records of deposits and withdrawals

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login date, time, and session duration
• Activity logs on the platform

2.4 Gaming Activity Information

• Betting history and preferred game types
• Records of bonus and promotion usage
• Win and loss records

3. How Information Is Collected

good 11bet collects user information in the following ways:

3.1 Information Provided Directly

When you register an account on good 11bet, log in, complete a deposit or withdrawal, contact customer support, or fill in any form, you provide information directly. This information is essential for delivering the services.

3.2 Automatic Collection

When you use our website or app, certain information is collected automatically. This includes technical information gathered through cookies, log files, and web beacons.

3.3 Information Received from Third Parties

A limited amount of information may be collected from trusted third-party sources for the purpose of identity verification and fraud prevention.

4. Purpose of Using Information

good 11bet uses collected information only for the following purposes:

• Account management: To handle registration, login, identity verification, and account security.
• Service delivery: To process deposits, withdrawals, bonus allocations, and gaming activity.
• Customer support: To respond to your questions and complaints via live chat and email.
• Security: To prevent fraud, money laundering, and unauthorised access.
• Service improvement: To analyse user experience and improve the quality of the platform.
• Relevant communications: To inform you about promotions and offers based on your preferences — but only if you have given permission for this.
• Legal compliance: To comply with applicable laws and regulations.

We do not sell or rent your information to advertisers or marketing agencies.

5. Sharing Information with Third Parties

good 11bet may share information with third parties only in the following circumstances and for specific purposes:

5.1 Service Partners

Necessary information is shared with technology providers, payment processors (mobile financial services such as bKash, Nagad, Rocket, and Upay), and game studios required to operate the platform. These partners work under strict data protection agreements.

5.2 Legal Obligations

Information may be disclosed to authorities in order to comply with court orders, requests from investigating agencies, or applicable legal requirements.

5.3 Responsible Gaming Support

good 11bet supports responsible play. If there is serious concern that a user is in difficulty, limited information may be shared with relevant support services. You can find more details on the Responsible Gaming page.

6. Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the good 11bet website.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your language and preference settings.
• Analytical cookies: Help identify which parts of the website are used most and assist in improving the service.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit certain features of the website.

7. Data Storage and Security

good 11bet applies industry-standard technical and organisational measures to protect your information.

7.1 Technical Security Measures

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted form.
• Accounts are kept secure using two-factor verification (OTP).
• Regular security audits are conducted.

7.2 Data Retention Period

Your information is retained for as long as the service is active and for as long as applicable legal obligations exist. Certain information may be retained for a set period after an account is closed as part of legal responsibilities.

7.3 Response to Data Breaches

In the event of a data breach, affected users will be notified as quickly as possible in accordance with applicable law, and immediate steps will be taken to resolve the issue.

8. User Rights

Every user registered with good 11bet has the following rights:

• Right to access: You can find out what information is held about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: You can request deletion of your information within the limits of legal obligations.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Right to opt out of marketing: You can opt out of promotional communications at any time.

To exercise these rights or to find out more, contact our customer service team 24/7 via live chat or email.

9. Protection of Minors' Information

All services of good 11bet are intended only for persons aged 21 or above. We do not knowingly collect any information from persons under the age of 21.

Age is verified at the time of registration. If it becomes known that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed. Parents or guardians may contact us regarding this matter.

10. Policy Changes

good 11bet reserves the right to update this privacy policy when necessary. If any significant changes are made, registered users will be informed via email or an in-platform notification.

Updated policies take effect from the date of publication. Continued use of the platform after changes are made will be considered acceptance of the updated policy. You can find answers to common privacy-related questions in our FAQ section.

11. Contact

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Direct support 24/7 (in Bengali and English)
• Email: [email protected]

To learn more about good 11bet, visit our About Us page.