good 11bet Terms and Conditions

These terms and conditions form a binding agreement between the good 11bet platform and its users. By accessing the site, creating an account, or using any service, you confirm that you have read, understood and accepted these terms. If anything is unclear, please contact the good 11bet support team.

1 Definitions and Scope

The key terms used in this document are defined below:

• "Platform" means good 11bet's website, mobile application and all related digital services.
• "User" or "Member" means any person who has registered on or is using this platform.
• "Account" means the registered profile containing the member's personal details, balance and transaction history.
• "Bonus" means any promotional benefit granted by good 11bet, which comes with attached wagering requirements.
• "Net Loss" means the amount remaining after subtracting total winnings from total stakes placed over a given period.

These terms apply to all sections of the platform — casino, sports betting, fishing games, live casino and all other services.

2 Account Registration

To open an account on good 11bet, users must provide accurate and complete information. Creating an account with false or incomplete information is a breach of these terms, and good 11bet reserves the right to close such an account at any time.

2.1 One Account Per Person

Each user may operate only one account. Attempting to open multiple accounts using the same device, the same IP address or the same identity document may result in all balances and bonuses across those accounts being forfeited.

2.2 Identity Verification

good 11bet may at any time request a national ID card, birth certificate or other relevant document to verify a member's identity. Withdrawals may be temporarily placed on hold until verification is complete. This is a standard process to keep the platform secure.

3 Age Requirement and Eligibility

Users must be 21 years of age or older to join this platform. Providing false age information at the time of registration will result in immediate account closure, and all funds in the account may be forfeited.

In addition, residents of regions where online gaming or betting is illegal are not permitted to use this platform. It is the user's own responsibility to be aware of the laws applicable in their area.

4 Deposits and Withdrawals

good 11bet currently processes transactions through mobile financial services available in Bangladesh. bKash, Nagad, Rocket and Upay are accepted for both deposits and withdrawals.

4.1 Minimum Limits

• Minimum deposit amount: ৳200 (per method).
• Minimum withdrawal amount: ৳800.

4.2 Withdrawal Processing Time

Approved withdrawals are generally processed within 10 to 45 minutes. If verification is required in a particular case, this time may be slightly longer.

4.3 Transaction Responsibility

Members must ensure that the mobile account they are depositing from is registered in their own name. Funds sent from a third-party account may be returned, and the member's account may be subject to investigation.

5 Bonuses and Promotions

All bonus offers on good 11bet come with specific conditions. Accepting a bonus means accepting the associated terms.

5.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. Before the bonus can be withdrawn, wagering of 10 times the bonus amount must be completed. Example: depositing ৳1,000 earns a ৳2,000 bonus, bringing the balance to ৳3,000; total wagering required before withdrawal is ৳2,000 × 10 = ৳20,000.

5.2 Other Bonuses

Weekly rewards, Friday reload offers, cricket festival bonuses and birthday gifts each carry separate wagering requirements and expiry periods. If wagering is not completed before a bonus expires, the unused bonus and any associated winnings are forfeited.

5.3 VIP Cashback

The VIP program has three tiers — Bronze, Silver and Gold. Cashback on weekly net losses applies at each tier: up to 0.4% at Bronze, up to 0.8% at Silver and up to 1.2% at Gold. The cashback amount depends on the weekly net loss and is applied automatically.

6 Betting and Gaming Rules

All bets on good 11bet are recorded through the electronic system. The system record is the final authority.

6.1 Bet Cancellation

If a match is cancelled or left incomplete, bets are generally cancelled and stakes are refunded. However, in specific circumstances good 11bet may make a decision at its own discretion, and that decision will be considered final.

6.2 Technical Errors

good 11bet reserves the right to reclaim any winnings paid out incorrectly due to a software or hardware fault. Bets that benefit from a manifest pricing error may be voided.

6.3 Responsible Gaming Limits

Members may set daily, weekly or monthly limits on their deposits, bets or losses. These limits operate in accordance with good 11bet's responsible gaming guidelines and help protect members' financial and mental wellbeing.

7 Account Security

It is entirely the member's responsibility to keep their login credentials (username and password) confidential. This information should not be shared with anyone.

• Use a strong password — at least 8 characters, combining uppercase and lowercase letters with numbers.
• If you log in from an unfamiliar device or public network, change your password afterwards.
• If you suspect any unauthorised activity on your account, notify the good 11bet support team immediately.

good 11bet will not be responsible for any loss resulting from a third party accessing an account due to the member's own actions.

8 Prohibited Activities

The following activities are strictly prohibited on the good 11bet platform:

• Money laundering or depositing funds obtained from illegal sources.
• Operating multiple accounts with the intent to abuse the bonus system.
• Using bots, automated software or AI-based tools to place bets or play games.
• Match fixing or betting on an event whose outcome is known in advance.
• Attempting unauthorised access to the platform's systems.
• Collecting account information from other members or taking part in any fraudulent activity.

If any such activity is proven, the account will be permanently closed and all balances will be forfeited.

9 Account Suspension and Closure

good 11bet may suspend or permanently close an account without prior notice in the following circumstances:

• Any clause of these terms and conditions is breached.
• Evidence of fraudulent or suspicious activity is found.
• Documents requested for verification are not provided within the specified time.
• By order of a court or government authority.

Members may also request account closure at any time by contacting the good 11bet support team.

10 Limitation of Liability

good 11bet is not liable for any financial loss incurred by a member as a result of using the platform, in particular:

• Bets lost due to an internet connection failure.
• Third-party access to an account resulting from the member's own negligence.
• Loss caused by any factor outside the platform.
• Gaming decisions made at the user's own discretion.

good 11bet never guarantees winnings on the platform. Gaming and betting are inherently risky and there is a possibility of losing your stake on every bet.

11 Privacy

Full details of how good 11bet collects, stores and uses members' personal information can be found in our privacy policy. The privacy policy forms an integral part of these terms and conditions.

Members' data is protected using SSL encryption technology. However, no one can guarantee the complete security of information transmitted over an internet connection — members acknowledge this when using the platform.

12 Changes to Terms

good 11bet reserves the right to change, revise or add to these terms and conditions at any time. Members will be notified of significant changes by email or through a notice on the platform.

Continuing to use the platform after a change has been made means accepting the new terms. It is therefore recommended to review this page regularly.

To learn more about good 11bet, read our about us page.

13 Contact and Support

If you have any questions about these terms and conditions, please contact the good 11bet support team:

• 24/7 Live Chat — directly from any page on the platform.
• Email: [email protected]

Support is available in both Bengali and English.